* Perform high-quality diagnostic and repair service at a fair
price, using quality Federated parts.
* Employ ASE - certified employees.
* Be dedicated to customer satisfaction.
* Exercise reasonable care with the customer’s property while
it is in the shop’s possession.
* Obtain prior authorization and provide a price estimate for
* Provide a system for fair settlement of customer complaints
should they occur.
* Maintain the high professional standards of the automotive
* Uphold the integrity of all members of the Federated Car